Warranties and Returns

 Isinglass Product Guarantee

All isinglass glassware is hand-made from the highest quality architectural glass. Please use caution as you would with any glass product. Manufacturer/supplier is not responsible for cuts or injuries sustained due to breakage. Glassware is not warranted against accidental breakage.

  • never place in microware
  • never put product in oven or broiler
  • never expose glassware to a direct flame
  • never pour boiling oil or water directly onto product all

Product should be opened immediately upon receipt and inspected for breakage or any imperfections.  Product order should be opened immediately and verified that the correct product and quantity is correct. Any discrepancies should be reported to Isinglass immediately.  If product is accepted and we receive no notification within 15 days of acceptance of product, then Isinglass assumes the product has been received in good condition and that customer has no issue with product or product order (quality, quantity, sizes, etc.)

Prior to return authorization must be obtained from Isinglass. Authorized returns include:

  • product defective due to manufacture, workmanship or materials
  • product damaged during shipment
  • product shipped in error
  • customer returns

Returns must meet applicable criteria as outlined below:

Criteria Details:

In all cases, a return authorization must be obtained from isinglass customer service, 317-815-5590. Product must be returned within 15 days of return authorization date, or return authorization is null and void.

Product defective due to manufacture, workmanship or materials is returnable within 30 days from receipt of product.

  • in the case of defective product, return shipping fees will be paid by isinglass.
  • defective product must be returned within 15 days of return authorization date, or return authorization is null and void.
  • replacement product may require an additional 8-10 weeks for custom order product to be re-shipped and delivered if not in stock.

Product damaged during shipment

  • the shipping company will be responsible for damage costs incurred during shipment.
  • please examine product prior to signing shipper’s release. Once product is signed for, you have accepted liability for the product.
  • do not accept delivery if product is obviously broken during shipment, ie., the box sounds like broken glass when shaken.  Please document condition of package received, including photos if possible, for the shipping company.
  • replacement product may require an additional 8-10 weeks for custom order product to be re-shipped and delivered if not in stock.

Product shipped in error

  • upon receipt of product shipment, all items should be examined upon receipt to confirm condition, correct count, quality, color, size, etc.
  • return shipping fees for product shipped in error by isinglass will be paid by isinglass.
  • product must be returned within 15 days of return authorization date, or return authorization is null and void.
  • replacement product may require an additional 8-10 weeks for custom order product to be re-shipped and delivered if not in stock.

Customer returns

  • items ordered incorrectly by the customer must be reported to isinglass within 15 days of receipt along with a description of the correct product to be ordered.
  • the return of items ordered incorrectly by the customer must be approved by isinglass and assigned a return authorization number.
  • the return to stock fee is 25% of the return, plus all shipping costs to return the product; returns of this nature must be shipped freight prepaid by the customer.
  • product must be returned within 15 days of return authorization date, or return authorization is null and void.

Unacceptable returns

  • custom orders may not be returned.
  • returns without a return authorization will not be accepted
  • product damaged by the customer after receipt of product

Product damaged after receipt

  • product damaged by the customer after receipt will be documented if reported, but not authorized as a return.
  • replacement product may require an additional 8-10 weeks for custom ordered products to be re-shipped and delivered, if not in stock.

Metal Table Frame Warranty

All Metal Table Frames are guaranteed against defective material and workmanship for a period of one (1) year from date of purchase. We will repair or replace at our option any product we determine to be defective as a result of faulty material or workmanship. In on event shall our liability under this warranty exceed the purchase price of the product determined to be defective. We will not repair or replace at our cost any product which has been altered, subjected to misuse, negligence, accident or used in any way other than originally intended for our product. For the purposes of this warranty, normal wear to the product finish shall not be considered a defect.